Building Industry News in SA
Latest property market and building, pest and construction inspections news that affects our customers and clients across Adelaide, South Australia
Complaints made to the QBCC
If your client believes the work you have done is defective, they can lodge a complaint with us.
Defective building usually falls into 2 categories:
- Structural - e.g. leaking roof, leaking shower, health and safety issues
- Non-structural - e.g. sticking doors or windows, minor cracking of plasterboard
Structural Defective Work - The owner can lodge a complaint within 6 years 6 months from when the work is completed and within 12 months of noticing the defect.
Non-structural Defective Work - As a contractor, you may provide a 6 or 12 month statutory warranty from the date of practical completion for non-structural defects.
Typically, this is part of the contract conditions for new home construction. If the owner notices a defect within the warranty period, they can request (in writing), that you fix the defect. The owner can also lodge a complaint with QBCC which must be lodged no later than 12 months from noticing the defect.
Complaints made to the QBCC
The following process occurs once a complaint is lodged:
- Assessment - A QBCC Officer will contact you and the owner to discuss and assess the complaint and obtain further information or documents if required. If the matter cannot be resolved over the telephone, a site meeting with both parties is usually arranged.
- Inspection - A Building Inspector is assigned to the case and will contact you to attempt to facilitate an outcome. If this is unsuccessful, the QBCC Building Inspector may undertake a site inspection.
- Resolution - Following a site inspection, we may issue a direction to you, and any relevant subcontractor, to rectify defective building work. In most cases, this requires a 28-day minimum rectification period.
Accountability for Subcontractors
Following extensive consultation with building industry associations, the QBCC will ensure subcontractors are held accountable for defective building work they perform.
Complaints we don't investigate
We generally don't investigate:
- Complaints where the work value is $3,300 and under (including labour materials or GST) - excluding plumbing, drainage, gas fitting, termite management chemical system installation, building design and completed building inspections which can be investigated regardless of the value
- Complaints about electrical work
- Complaints about meeting contract conditions or payment disputes. Please refer to BCIPA for more information.
Information you provide during the dispute process is kept confidential but may be subject to access under the Right to Information Act 2009. This includes documents supplied and information gained during the resolution process.
For more information contact Australian Property & Building Inspections on 1300 657 546.